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Office Phone System

Last Updated: September 1, 2021

Permission level: Staff

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Table of Contents
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To-do
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This page is still being written and info may be incomplete.

Access Voicemail Recordings & Options

From a desk phone:

  1. Dial * + your ext. or *97 (may need to press * twice)
  2. Enter your password and you will be logged in to your mailbox
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You can also access your voicemail box from any phone that is not a Shiloh desk phone. You will be able to listen to message, forward or delete them, as well as change your voicemail greetings.

From any other phone:

  1. Call the Shiloh phone number: 603-627-7729
  2. When you hear the greeting, dial your ext. followed by star (e.g., 780*)
  3. Enter your password and you will be logged in to your mailbox

Change Personal Voicemail Greeting

  1. Use the instructions above to log in to your mailbox either from a Shiloh phone or another phone
  2. Press '0', then choose which message you'd like to record.
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You can press '4' to record a temporary greeting. After recording, this will be the greeting played when anyone reaches your voicemail until you delete it. When it's no longer needed, be sure to come back and delete it so your usual greetings are played.

Make An Outgoing Call From A Cell Phone

You can make an outgoing call from any phone that will show to the recipient as coming from Shiloh's phone number.

  1. Call the Shiloh phone number: 603-627-7729
  2. When you hear the greeting, press 8 (the recording won’t list it as an option)
  3. Enter the password (found here in Google Drive for those with access)
  4. Dial the number you want to call and it will be completed from Shiloh's number
  5. It may take a few seconds between dialing password and getting a dialtone to dial the number you want to call
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Call Routing Trees/Conditions and Greeting Scripts

Set Holiday Greeting Dates/Times

The holiday greeting has been recorded without reference to specific holidays so it can be used for all closures: "Thanks for calling Shiloh, we are closing in observance of the holiday..."

  1. Log in to PBX as admin
  2. Under Applications, select Time Groups
  3. Choose Holidays from the list on the right side
  4. You will see a section for each existing holiday. Modify an existing one or scroll to the bottom to add a new one
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    To set the greeting for one full day, choose the same day as both start and finish.
  5. Don't forget to hit Submit at the bottom whether adding a new time OR updating an existing one
  6. Press the red Apply Config button that appears at the top next to the menu options.